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Frequently Asked Questions

Frequently Asked Questions

General

We offer guided tours by appointment only. We recommend scheduling your tour in advance.

You can conveniently complete your application online through our website. If you need assistance at any point, please contact our leasing team.

Once all required information has been submitted, applications are typically reviewed within 1–2 days. We will keep you informed throughout the process.

At this time, we offer lease terms of 12 months or longer.

Rent payments can be made online through the resident portal.

Flex allows you to divide your monthly rent into two smaller payments, providing greater financial flexibility. Flex pays the full monthly rent to the property on the first of the month. You can apply through the RentCafe resident portal, and approval is determined by Flex. A monthly membership fee of up to $14.99 applies, based on the approved credit line. Flex also charges a bill payment fee equal to 1% of your total rent, and additional processing fees may apply when using a credit card.

Yes, renter's insurance is required. You may purchase coverage from a provider of your choice or enroll in coverage through us for $10.95 per month.

Utilities are not included in the monthly rent. Water, sewer, and trash services are billed separately each month. Residents are responsible for establishing electricity service with Portland General Electric (PGE) and natural gas service with NW Natural.

Before your move-in date, please contact Portland General Electric (PGE) at 503-228-6322 to establish electricity service and NW Natural to establish natural gas service.

Comcast/Xfinity provides internet and cable television services in the community.

Amenities

Our community offers a variety of convenient amenities, including on-site laundry facilities, secure bicycle storage, controlled-access entry, elevator access, and recycling services.

Parking is available on nearby city streets. Residents and guests are responsible for complying with all applicable local parking regulations.

Our apartment homes do not include in-unit washers and dryers. Residents have access to convenient on-site community laundry facilities.

Pet Policy

Yes, our community is pet-friendly.

Approved pets are subject to monthly pet rent of $25 per pet. A maximum of two pets is permitted per apartment home.

We do not have pet weight restrictions; however, certain dog breeds are restricted. Restricted breeds include Pit Bull Terrier, Staffordshire Terrier, Doberman Pinscher, Rottweiler, Presa Canario, Akita, Alaskan Malamute, Wolf Hybrid, Mastiff, Husky, Chow Chow, German Shepherd, and Dalmatian. Please contact the leasing office with any questions regarding your pet's eligibility.

Although there is no pet park on-site, nearby Couch Park offers walking areas and a fenced, off-leash dog area where residents can enjoy the outdoors with their pets.

Location

Topanga offers a distinctive combination of historic character and urban convenience. Originally built in 1909, the community features timeless architectural details and early Portland charm, while providing convenient access to the city’s dining, shopping, and entertainment.

Topanga is located within the Portland Public Schools district. Nearby schools include Chapman Elementary School, West Sylvan Middle School, and Lincoln High School.

Topanga Apartments is conveniently located near several Northwest Portland shopping destinations, including Uptown Shopping Center, Thiele Square, and Stadium Shopping Center. Residents also have easy access to the boutiques, specialty shops, and everyday conveniences along NW 21st and NW 23rd Avenues.

Maintenance

Yes, our community has on-site maintenance staff available two to three days per week. Additional support is scheduled as needed to provide residents with timely service.

Maintenance requests may be submitted through the resident portal or by contacting the leasing office at (971) 277-3392. Our team will address your request as promptly as possible.

Residents are not required to be present for maintenance service visits. When submitting a request, you may authorize our maintenance team to enter your apartment and complete the work while you are away.

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Our team is always ready to answer your questions.